If your purchase doesn’t meet your expectations, or if you selected a wrong size and need a raplacement, you are welcome to return your order within 14 days from the delivery.
Returns can be made free of charge in one of our directly managed shops.
If you are not able to reach one of our shops you can return your order by courier, shipping at our office. In such case shipping costs and arrangement must be made by the customer.
Please check the nearest enabled shop in the map at the bottom of this page.
Return Office Adress:
TATA ITALIA S.p.A. – Online Store
Strada Provinciale 231 Km. 5,200
70032 Bitonto (BA) – Italy
Whatever is the return method you choosed, a return application must first be opened.
Just follow these simple steps:
1 – In your account, find the section “Returns and reports”
2 – Click on the link “Click here to start the return procedure.” And then select the order / article you want to return
3 – In the notes field, kindly write down following informations:
4 – Once the application is issued, kindly wait for our acknowledgment before proceed with returning.
If the return is made in one of our shops, you are welcome to change on spot the original article with a new one of the same value, even if you asked for a refund in the application;
We will not be able to accept or handle returns made without our acknowledgement (point 4) or which products have been evidently used.
In such cases refund cannot be issued and the customer have to pick up returned articles on their expense.
If the product you received is flawed enter to your personal area " MY ACCOUNT " and select " after sale " or contact our customer service customer care
Once the damage occurred we will refund or change the item.
After receiving and checking your return , we will refund you ..
In any case, the refund will take place a few days later than the confirmation of your return.
For any questions please do not hesitate to contact our customer service customer care